Incident

Incidents are events that require an intervention or response. Incidents can be the result of normal operation and activity. For example, a component failure, requiring its replacement. Incidents can be self inflicted as the unintended consequence of a change or other action. For example, deploying incompatible patches to an application that cause it to fail, requiring roll back of the patch or update of the application. Incidents that recur or cannot currently be resolved are called problems.

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