OPS 3: How does your organizational culture support your business outcomes?

Provide support for your team members so that they can be more effective in taking action and supporting your business outcome.

Best Practices:

Improvement Plan

Executive Sponsorship

  • Executive Sponsorship: Senior leadership clearly sets expectations for the organization and evaluates success. Senior leadership is the sponsor, advocate, and driver for the adoption of best practices and evolution of the organization
  • Team members are empowered to take action when outcomes are at risk

  • Team members are empowered to take action when outcomes are at risk: Provide your team members the permissions, tools, and opportunity to practice the skills necessary to respond effectively.
  • Escalation is encouraged

  • Encourage early and frequent escalation: Organizationally acknowledge that escalation early and often is the best practice. Organizationally acknowledge and accept that escalations may prove to be unfounded, and that it is better to have the opportunity to prevent an incident then to miss that opportunity by not escalating.
  • Communications are timely, clear, and actionable

  • Communications are timely, clear, and actionable: Mechanisms are in place to provide notification of risks or planned events in a clear and actionable way with enough notice to allow appropriate responses.
  • Experimentation is encouraged

  • Experimentation is encouraged: Encourage experimentation to support learning and innovation.
  • Team members are enabled and encouraged to maintain and grow their skill sets

  • Team members are enabled and encouraged to maintain and grow their skill sets: To adopt new technologies, support innovation, and to support changes in demand and responsibilities in support of your workloads continuing education is necessary.
  • Resource teams appropriately

  • Resource teams appropriately: Ensure you have an understanding of the success of your teams and the factors that contribute to their success or lack of success. Act to support teams with appropriate resources.
  • Diverse opinions are encouraged and sought within and across teams

  • Seek diverse opinions and perspectives: Don't make the women take the notes. Hire more diverse candidate Make resources Safe space make people welcome