OPS 1: How do you determine what your priorities are?

Everyone needs to understand their part in enabling business success. Have shared goals in order to set priorities for resources. This will maximize the benefits of your efforts.

Resources

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Best Practices:

Improvement Plan

Evaluate external customer needs

  • Understand business needs: Business success is enabled by shared goals and understanding across stakeholders, including business, development, and operations teams.
  • Evaluate internal customer needs

  • Understand business needs: Business success is enabled by shared goals and understanding across stakeholders including business, development, and operations teams.
  • Evaluate governance requirements

  • Understand governance requirements: Evaluate internal governace factors, such as program or organizational policy, program policies, issue or system specific policies, standards, procedures, baselines, and guidelines. Validate that you have mechanisms to identify changes to governance. If no governance requirements are identified, ensure that you have applied due diligence to this determination
  • Evaluate compliance requirements

  • Understand compliance requirements: Evaluate external factors, such as regulatory compliance requirements and industry standards, to ensure that you are aware of guidelines or obligations that might mandate or emphasize specific focus. If no compliance requirements are identified, ensure that due diligence was applied to the determination.
  • Evaluate threat landscape

  • Evaluate threat landscape: Evaluate threats to the business (for example, competition, business risk and liabilities, operational risks, and information security threats), so that you can include their impact when determining where to focus efforts.
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  • Evaluate tradeoffs

  • Evaluate tradeoffs: Evaluate the impact of tradeoffs between competing interests, to help make informed decisions when determining where to focus efforts. For example, accelerating speed to market for new features might be emphasized over cost optimization.
  • Manage benefits and risks

  • Manage benefits and risks: Balance the benefits of decisions against the risks involved.