Your teams must understand their part in achieving business outcomes. Teams should understand their roles in the success of other teams, the role of other teams in their success, and have shared goals. Understanding responsibility, ownership, how decisions are made, and who has authority to make decisions will help focus efforts and maximize the benefits from your teams.
Best practices
OPS02-BP03 Operations activities have identified owners responsible for their performance
OPS02-BP04 Mechanisms exist to manage responsibilities and ownership
OPS02-BP05 Mechanisms exist to request additions, changes, and exceptions
OPS02-BP06 Responsibilities between teams are predefined or negotiated
